FAQs | J.A. Russell Ltd.
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Frequently Asked Questions

Scan&Go

 

Scan&Go is our in-branch shopping experience allowing you to scan product barcodes as you go. Collect all your items and complete your order in the app. Your packing slip will be emailed to you and is also available online.
 
To use Scan&Go you must be registered to on2Site and have downloaded the on2Site app on your phone. Click here to learn more about registering
 
To add additional employees, visit my account (signed into on2Site), add new user and fill out the form. Once confirmed this will take effect immediately. New employees can now download the on2Site app and follow the same steps to access Scan&Go.

Click here to see more

 
Scan&Go is available in-store, at all J. A. Russell Ltd & Radcliffe Electrical branches in New Zealand.
 
To start you must be in-store at one of our branches, have your mobile data & location on. Tap the express icon in the top left of the on2Site app and begin your shopping experience.
 
Tap the pencil icon in the bottom left corner of the scanning screen to look up a product code

 

With Scan&Go there are no printed packing slips. A digital copy will be available in the Scan&Go ‘Purchase History’ as well as in your standard ‘Invoices & Statements’ tile on the home screen. You will also receive email confirmation.

Need Support? If you are experiencing any issues with Scan&Go ask your local branch or contact us.

General FAQ

View our on2Site Tips on youtube 

on2Site is our trade only online portal, bringing the branch to you 24/7 via website and app. To access on2Site you must have an active trade account with us.

The registration process should only take a few moments to complete. Go to https://www.jarussell.co.nz/Register and fill in your details. If you are the business owner or administrator, you will need a copy of your J. A. Russell Ltd statement. If you are unable to self-register online and you do have a trade account with us, please contact our internal IT help desk on 099 35774434 between 7:30am and 5:00pm Weekdays.

 

  • Browse through the entire product range – or search your own editable personalised catalogue
  • Order online and have your order delivered or made ready for collection
  • Create multiple carts relating to your projects
  • Set up multiple users with their own usernames and manage their information access levels
  • Create online quotes
  • Create online quotes for 'My Customer'
  • Review your quotes created by the branch
  • Turn any quote into an online order
  • Create and use quote templates to make repeat quoting and ordering easier
  • Access, print and download my price files, invoices, quotes and statements
  • Manage subscriptions to an automated electronic delivery of invoices, quotes, price books and statements
  • Check stock availability across the branch network and find out which branch can supply your order in full
  • Skip the queue and have your packing slip printed at the counter for quick checkout with the “I’m Here Now” feature
  • Set up filters and search preferences
  • Stock management module; set up entities, do stocktakes, and know what is at the workshop or with each employee
  • For more useful features and to shop on the go, download the on2Site app. Available on Google Play and the App store

 

On the top right hand side of the screen under the logout button there is a reset password link - Click on this and follow the instructions or click here https://www.jarussell.co.nz/Change-Password

This site was developed, built and tested in Google Chrome version 61 and Internet Explorer 11. This site will operate on (recent) earlier versions but we strongly recommend that you update to a later version for stability and experience as well as your security.

on2Site DIRECT is a dedicated ‘Online Only’ offering. We have a ‘Online Only Warehouse’ which brings you compliant, quality products dispatched the same day and delivered DIRECT to your door or job site.

 

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